How can we help?
For restaurants
Sign up for AYCANE Business and paste your restaurant’s Google Maps share link. Fill in your details, then answer our call to your business phone and enter the 6-digit code. Some claims are then checked by our team, usually within 1–2 business days. Your free trial starts once your claim is approved.
Request a manual review instead. Send us a business document and our team will check it, usually within 1–2 business days. We email you either way.
Any recent iPad or Android tablet at your host stand. Add any TV with a web browser for the display screen, and a second tablet if you want a self-serve kiosk.
Enter your restaurant code on each device once. After that, staff sign in with the restaurant’s PIN each shift.
Yes. They can take a ticket at the kiosk, give their name to your host, or get a printed ticket. With their phone number, your host can call them.
Billing
One subscription with everything included, paid by the month or for a longer term. Per location, plus tax. Today’s prices are on the Pricing page.
Yes, for every new restaurant. No card is needed until you choose a term.
In AYCANE Business, open Plan & billing for the restaurant. Every invoice can be downloaded as a PDF.
Enter it in Plan & billing when you choose a plan. You get a discount on your first payments.
For diners
Yes. The app is free to download and use.
Open a restaurant in the app, tap Join queue and choose your party size. You get a ticket number, and we alert you when your table is ready.
Pick the cuisines you eat most in your profile. Your reviews show them, and you can filter reviews to people who eat like you.
Check in each day, write reviews, add photos, and suggest corrections to restaurant details that our team approves.
Yes. Tap Suggest an edit on the restaurant page. Approved edits earn points.
Account and privacy
In the app, go to Profile and tap Delete account. Your account is anonymized straight away.
Your display name, party size and any note you add when you join a queue. For a booking, also the phone number and any special requests you give them.
Tap Report under the review and choose a reason. Our team checks every report.
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Try another word, or send us a message and we’ll help.
Delete your account
You can delete your AYCANE account at any time: in the app, or by asking us.
In the app
- 1Open Profile and tap Delete account, at the bottom of the page.
- 2Tap Continue, type “Delete Account”, then tap Delete my account.
- 3If you signed in with Apple, confirm when Apple asks. AYCANE then stops using your Apple Account.
Your account is anonymized straight away. It can’t be undone.
Without the app
Write to us at aycane.ca/contact and choose Support. Enter the email address your AYCANE account uses, so we can find it.
If you signed in with Apple and hid your email, enter the address Apple created for AYCANE.
We delete it the same way the app does.
If you signed in with Apple, only you can stop AYCANE using your Apple Account: on your iPhone, open Settings, tap your name, then Sign in with Apple.
What is deleted
Straight away, from our servers:
- Your display name, email address and profile photo
- Your location
- Your points balance and badge
- The words and photos of your reviews
- Your votes on reviews, your reports and the dishes you liked
- Your name, and the words you typed in a note, on your queue places. A place you hold in a queue today is cancelled, and the needs you picked for it deleted.
- The name, phone number, email and requests on your bookings
- Your push notification token
Straight away, from the services that sign you in:
- Your sign-in record at Firebase Authentication (Google): your email address and, if you signed in with Google, your Google name and profile photo. If Firebase can’t be reached, we keep trying until it is deleted. It stays while another AYCANE account of yours still signs in with it, including a new one you make by signing in again before it is deleted.
- If you signed in with Apple and delete in the app: AYCANE’s use of your Apple Account, once you confirm with Apple
Later:
- Crash reports, after 90 days (Firebase Crashlytics)
- Records of which restaurants you viewed, after 30 days
- The hash of your push token used to count opened notifications, 90 days after your app last registered it
- Copies in our backups of what is deleted, up to 90 days after it is deleted
What is kept
- Your star ratings, without your name (“Deleted User”), so restaurant scores don’t shift. Each keeps the palate and dietary habits you had when you wrote the review.
- Photos you added to restaurants’ pages, dishes you added and edits you suggested, without your name
- Your points history, without your name: each award or deduction of points, what it was for and when
- Restaurants’ records of your queue places and bookings, without your name. A queue place that had already ended keeps the needs you picked (such as a high chair), but not the words you typed. A booking still to come stays booked as “Deleted User”, so cancel it first if you won’t go.
- If you were an affiliate: your commissions and payouts, and your tax details for six years after the last payout they were needed for (without a payout, they are deleted with your account)
- Suspension and ban records, which may be kept to prevent abuse
Reviews and submissions are kept unless you ask us to delete them. To have them deleted too, ask us before you delete your account, or in the same message if you ask us to delete it: once it is deleted we can no longer tell which were yours.